Cancelation Policy

Cancelations received in writing two weeks prior to the first day of the training event will be eligible for a prompt refund, less an administration fee per the following schedule:
  • $20 administration fee for cancelation of training events with a registration cost of $299 or less
  • $100 administration fee for cancelation of training events with a registration cost of $300 or more
  • $150 administration fee for cancelation for the NACVA and the CTI’s Annual Consultants’ Conference

If requesting a refund, any credit vouchers and/or Pacesetter® Points applied to the original purchase will be forfeited. Credit requests for training event cancelations are not subject to an administration fee. If requesting a Credit, any gift/credit vouchers and/or Pacesetter Points applied to the original purchase will be added back to the purchaser’s account for future use. Credits expire five years from the date issued. Cancelations received less than two weeks prior to the first day of the scheduled event (and no-shows) may be issued a Credit, if requested in writing, for the amount paid. Such Credit requests must be made in writing no later than 90 days after the event, after which, the Credit is forfeited. Credits may be used toward a CTI training event, conference, self-study course, or product sold by NACVA/CTI. Training events may be rescheduled up to two times with no charge. Training events rescheduled more than two times will be subject to a $75 rescheduling fee each time thereafter. There are no exceptions to this policy.

Complaints and Refunds
For information regarding administrative policies such as complaints and refunds, call our director of Member/Client Services at (801) 486-0600.

Refund Policy for Airfare
No refunds will be given for airfares on a CTI event that is canceled for any reason. However, if an individual does not request a refund of training fees for the canceled event, electing to apply his or her fee to a subsequent offering of the event, we will issue a refund for the airline change fee for one airline only to travel to and from the subsequent offering of the event, not to exceed $300. (Proof of the expense for the airline change fee must be provided.) Where airfare change fee refunds are given, no refund for the canceled event will subsequently be given for any reason, and the funds retained by the CTI may only be used/applied toward a subsequent CTI training event.

Instructor Changes
The CTI reserves the right to change instructors at any time should circumstances dictate. Our policy is to screen potential instructors carefully, ensuring that each one chosen possesses substantial field experience as well as a teaching or presenting background. All instructors are evaluated by our attendees, and future teaching assignments are made based upon these evaluations. From time to time, the CTI will introduce a new instructor to co-teach a course, but our policy is always to carefully pre-screen them and, where feasible, gradually integrate new instructors so you are assured of receiving the best instruction in the country in each discipline taught. Obviously, we cannot guarantee that every attendee will be totally satisfied with every presenter, but every effort is made to ensure the competence of each instructor. Under no circumstances, however, can CTI refund course fees should an attendee be dissatisfied with his or her instructor.

Hotel Accommodations
The CTI has negotiated and blocked accommodations at each CTI location (rooming blocks are limited). Hotel rooms are based on availability. Your registration confirmation will include details for lodging and other specifics, including event time schedule, locations of nearest airport, prerequisites (when applicable), etc. If your registration falls close to the date of the scheduled event, call the CTI for hotel information.